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• October 10, 2025
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From Feedback to Fresh Start: How T2 reconnected with Uyo customers

There was something different about the air in Uyo on October 3, 2025. It wasn’t just another forum or a polished brand event; it felt personal. You could sense it in the way the room hummed with warmth, laughter, and a rare kind of honesty. Because for T2, this wasn’t just about talking to customers,
From Feedback to Fresh Start: How T2 reconnected with Uyo customers

There was something different about the air in Uyo on October 3, 2025. It wasn’t just another forum or a polished brand event; it felt personal. You could sense it in the way the room hummed with warmth, laughter, and a rare kind of honesty.

Because for T2, this wasn’t just about talking to customers, it was about talking with them. And at the heart of that moment came a simple, powerful truth delivered by the CEO, Obafemi Banigbe, in his interaction with the customers in Uyo. “We are better, we are bigger, we are bolder, and we are ready to serve.” Those words, spoken with sincerity, set the tone for everything that followed.

There is No We Without You
Banigbe stood before the customers, no slides, no suits of distance, just heart. “We would not be here. There will be no we without you. Maybe you remember that song. ‘There’s no me without you.’ That’s exactly how we feel at T2. If you’ve spent one Naira with us, we appreciate it. If you’ve spent ten or a hundred thousand, we’re grateful, because every Naira counts. Every Kobo matters.”

The customers chuckled, nodded and clapped because they could feel the humility behind the words. “We will fight for every Naira. We will fight for every Kobo,” he continued. “Because whoever is faithful in little will also be faithful in much. We’re thankful for the two cents you’ve given us, and we promise to earn your trust for much more.”

Beyond Telecom: Building Trust, One Conversation at a Time
But the Uyo forum wasn’t only about reflection. It was about reconnection. T2 came with open ears and left with renewed purpose. Customers shared their experiences, discussing areas for improvement, opportunities for growth, and everyday interactions that shape their journey. The executives listened attentively, offered insights, and committed to meaningful progress.

For Banigbe, it was personal. “We came here today because we believe in Akwa Ibom, not just as a market, but as a powerhouse of innovation for the South-South region,” he said. “Transformation happens when you engage people on the ground, when you listen, when you learn. And that’s exactly why we’re here.”

The Spirit of Akwa Ibom Meets the Heart of T2
Everywhere you looked, there was energy. Conversations turned into laughter. Criticism turned into collaboration. And what started as a forum began to feel like a community finding common ground again.

As one attendee put it, “It didn’t feel like a brand talking at us. It felt like a partner saying, ‘Let’s do this together.’” That’s exactly what T2 wanted, to remind people that behind the network towers, data plans, and customer centres, there are humans who care deeply about making things right. Because at its core, T2’s promise is not just better service, it’s better connection.

A New Chapter, Written Together
By the end of the session, you could feel the shift. No filters. No distance. Just a brand rediscovering its heartbeat through the people it serves. T2 left Uyo not with applause, but with something more valuable, trust.

And as the CEO signed off, his final words lingered long after the lights dimmed: “We’re here because of you. We’re growing because of you. And we’ll keep building, with you. Together, we’re writing the next chapter of T2.”

Better. Bigger. Bolder. Ready to serve.
From Uyo, T2’s fresh start begins, one real conversation at a time. It wasn’t just another corporate gathering; it was a moment of truth. In Uyo, T2 stood before its customers, not with promises on paper, but with open ears and open hearts. The message was simple but powerful: we’re back, we’re listening, and we’re ready to serve.

From Feedback to Fresh Start: How T2 reconnected with Uyo customers