NERC Pledges to Protect Consumers’ Right to Quality Power Supply 

The Nigerian Electricity Regulatory Commission (NERC) has assured consumers that it will always protect their right to quality electricity supply services from the Distribution Companies (Discos).

NERC Commissioner, Consumer Affairs, Aisha Mahmud stated this during a town hall meeting and complaints resolution forum in Kaduna state, in collaboration with Kaduna Electric, the commission said in a statement.

At the meeting, customers of Kaduna Electric had the opportunity to be enlightened on their rights and obligations while having their complaints resolved instantly by the customer care team of the Disco under the supervision of the NERC Consumer Affairs Division.

In emphasising the priority NERC accords to end-users of electricity, Mahmud said: “NERC is committed to protecting consumer rights and ensuring quality service delivery.”

NERC also developed the Customer Protection Regulations which are dedicated guidelines that distribution licencees are bound to comply with in providing improved services to their customers.

“Customers have the right to efficient and reliable electricity supply, and we’ve implemented initiatives like customer enumeration and prepaid meter deployment to achieve this,” NERC added.

The NERC commissioner stressed the importance of collaboration, noting that customers, Kaduna Electric and NERC must work together to overcome challenges encountered by customers.