NCAA talks tough on delayed flights

The Nigeria Civil Aviation Authority (NCAA) has vowed to sanction any airline involved in deceitful departure time scheduling. Its Director of Consumer Protection and Public Affairs, Michael Achimugu, at a press conference, yesterday in Abuja, regretted that airlines were fond of using the bait to attract passengers on early engagements, who, thereafter, end up disappointed due to delayed flights or cancellations.

The warning comes against the backdrop of complaints by passengers accusing some airlines of scheduling flights when there are no available aircraft, leading to arbitrary delays, merging of flights, or, at worst, total cancellations.

According to him, the Acting Director General of NCAA, Capt. Chris Najomo, has repeatedly warned against the practice. He stated that the Authority would monitor activities of players and sanction erring ones.

Achimugu recalled that when the current NCAA boss assumed office, he ensured ease of doing business and easier acquisition and renewal of Air Operator Certificates (AOCs).

“Therefore, the NCAA expects reciprocity from operators, especially the provision of world-class services to passengers.”

If the NCAA is making it easier for operators to work, it is expected that passengers must be satisfied. Lately, it has been observed that there are some infractions. Some airlines have been reported to be advertising deceitful departure times,” he said.

Achimugu stated that NCAA regulations, especially Part 19, mandate that, “no airline shall display deceitful times on counters or its website.”

The post NCAA talks tough on delayed flights appeared first on Guardian Nigeria News.


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