Hotsource Advert Marketplace Cancellation, Return, and Exchange Policy (Within Nigeria)

Introduction

At Hotsource Advert Marketplace, customer satisfaction is our top priority. We understand that sometimes orders may need to be canceled, returned, or exchanged. This policy outlines the terms and conditions for cancellations, returns, and exchanges within Nigeria to ensure a smooth and hassle-free process.

1. Order Cancellation

Cancellation Before Shipment

• • How to Cancel: If you wish to cancel your order before it has been shipped, please contact our customer service team immediately at info@hotsource.com.ng.

• • Refund: Orders canceled before shipment will be fully refunded to your original method of payment within 7-10 business days.

Cancellation After Shipment

• • In-Transit Orders: If your order has already been shipped, it cannot be canceled. However, you may return the item once it has been delivered by following our return policy.

2. Return Policy

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• • The item must be unused, in its original packaging, and in the same condition that you received it.

• • The return request must be made within 14 days of the delivery date.

• • A valid proof of purchase (receipt or order confirmation) must be provided.

Non-Returnable Items

Certain items are not eligible for return, including:

• • Perishable goods (e.g., food, flowers)

• • Personal care items (e.g., skincare, hair products)

• • Custom or personalized products

• • Digital downloads or software

• • Items marked as final sale

Return Process

To initiate a return, please follow these steps:

1. 1. Contact Us: Email our customer service team at info@hotsource.com.ng with your order number, a description of the item(s) you wish to return, and the reason for the return.

1. 1. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return instructions.

1. 1. Ship the Item: Securely pack the item(s) in the original packaging and include the proof of purchase and RAN. Ship the package to the address provided in the return instructions.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Refunds for Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@hotsource.com.ng. Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund at no additional cost to you.

3. Exchange Policy

Eligibility for Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@hotsource.com.ng with your order number and details of the issue. If approved, we will provide instructions for the exchange process.

Exchange Process

1. 1. Contact Us: Email our customer service team at info@hotsource.com.ng with your order number and details of the item you wish to exchange.

1. 1. Receive Exchange Authorization: Our team will review your request and, if approved, provide you with an Exchange Authorization Number (EAN) and exchange instructions.

1. 1. Ship the Item: Securely pack the item(s) in the original packaging and include the proof of purchase and EAN. Ship the package to the address provided in the exchange instructions.

4. Shipping Costs

• • Return Shipping Costs: Customers are responsible for paying return shipping costs, except in cases where the item is defective or damaged.

• • Non-Refundable Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• • Shipping Costs for Our Errors: For items returned due to our error (e.g., wrong item shipped), we will cover the return shipping costs.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

1. 1. Check Your Bank Account: Verify your bank account for any recent transactions.

1. 1. Contact Your Credit Card Company: It may take some time before your refund is officially posted.

1. 1. Contact Your Bank: There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at info@hotsource.com.ng.

6. Changes to Policy

We reserve the right to update or modify this Cancellation, Return, and Exchange Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services following any changes constitutes your acceptance of the new policy.

7. Contact Us

If you have any questions or concerns regarding our Cancellation, Return, and Exchange Policy, please contact our customer service team:

• • Email: info@hotsource.com.ng

• • Address: 107/108 Bende Street, Port Harcourt, Nigeria.

Thank you for shopping with Hotsource Advert Marketplace. We appreciate your business and are committed to providing you with an excellent shopping experience.