NERC stresses consumers’ rights to reliable power supply, accurate billing

NERC stresses consumers’ rights to reliable power supply, accurate billing

The Nigerian Electricity Regulatory Commission has unveiled the customer bill of rights and obligations for customers within the Nigerian Electricity Supply Industry. The newly introduced framework, guided by the Electricity Act 2023, outlines key rights of consumers, including access to reliable and quality electricity, accurate billing, complaint resolution, contract clarity, data privacy, and protection from

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